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Customer Focused Relationships: Half hour audio introducing the philosophy, psychology and approach to developing long-term, loyal, customer experiences

Sales Planning & Prospecting: Half-hour audio speaking to the goal setting and planning in order to market and sell services, especially recurring maintenance agreements and negotiated commercial services

7 Step Selling System: The introduction in a half hour audio to most comprehensive, proven sales process in the commercial service industry. The trades-centered process is key to developing customer-focused relationships, qualifying opportunities, negotiating and closing business

1. James introduces the key language for launching the successful, proven sales process used to qualify, negotiate and close sales

2. James provides a demonstration of the key language used for the successful, proven sales process and introduces role play situations